Date of this notice: 21 March 2025

Who we are

Name: Rosherville Limited

Address: Civic Centre, Windmill Street, Gravesend, Kent DA12 1AU

E-mail: contact@roshervilleservices.co.uk

Website: https://www.roshervilleservices.co.uk

The type of personal data we collect

Personal data is information about a living person that means we can work out who they are such as name, address, telephone number, date of birth, bank details etc. This can include written letters, emails, photographs, audio recordings and video recordings.

For some of our services, we need to use your personal data so we can contact you or provide the service that is being requested.

You provide all of this data when you fill in a form (online or paper) and when you speak to us on the phone or face to face.

The data we collect can include the following:

  • Name and contact details: we collect your name, your address, your email address, your phone number (mobile and land number where applicable).
  • Vehicle details: car make, model and registration number so that Rosherville Servicing is able to provide vehicle repair, service and MOT services.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you.

We use data about you to provide you with services, communicate with you, to plan our services, and to personalise your experience.  We generally use data in the following ways:

  • The main purpose for most information we hold is to provide services to you. 
  • We will use data to communicate with you regarding your requests, your services and as required by legal responsibilities. If you specifically permit it, we will communicate with you about other service and local events we think you may be interested in. We will not pass your data to third parties to advertise services unless this is specifically permitted by you.
  • Data is used to help in our business planning processes, planning both current and future service provision.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Private Landlords
    Information relating to tenants (names, addresses and phone numbers) are provided to Rosherville Repairs and Maintenance only, in order for them to undertake repairs activities as agreed with the landlord/tenant.

The information that we hold will be used to provide you with services and personalise our service to you. If you agree, we will also use your information to tell you about other services we provide and events relevant to those services.

Your information may be shared with partners who we have chosen to work with to deliver your services or if required by law.

We will not share your details with third parties for marketing purposes unless you agree.

In order to provide you with services, plan services and to ensure that crime is prevented or detected, we may sometimes share your personal data with the following organisations:

  • Third party organisations/contractors delivering services on our behalf.
  • Central government
  • Police

Data is shared with your consent or as necessary to provide any service.

Data may be shared with third party organisations delivering services on our behalf. Any data shared will be done so under a data sharing agreement to maintain your privacy to the same level as we require of ourselves, and data shared is strictly restricted to that necessary for delivering services.

Data may also be shared with Central Government and its agencies, including police and as required by law, for the delivery of service, prevention and detection of crime, public health, safety and service planning. Where the sharing of such data is not covered by law, there will be a specific data sharing agreement in place as detailed above.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting gdpr@medway.gov.uk
  • We have a contractual obligation.
  • We have a legal obligation.

How we store your personal information

Storage and processing of personal data

Data collected by Rosherville Limited and its subsidiaries is generally processed within the UK and the EEA. These organisations all comply with the requirements of the UK GDPR and UK government security policy. 

Security of personal data

We use a variety of techniques to ensure the privacy of your personal data and protect it from unauthorised disclosure or access. 

Retention of personal data

Rosherville Limited and its subsidiaries has its own document retention policy, based upon the legal guidance available. Data is disposed of securely when it is no longer required for processing purposes. Data retention policies are reviewed as new information is provided from the ICO.

We keep our privacy notice under regular review. It’s likely that we’ll need to update this Privacy Notice from time to time, and the last updated date can be viewed at the top of this page.

How to control your personal data and your rights

In order for us to ensure that the data that we hold for you is up to date and accurate, you can help us by:

  • telling us when any of your details change; and
  • telling us if any of the information we hold on you is wrong (You have a right to require us to make changes to your data if it is wrong).

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at gdpr@medway.gov.uk ensuring that your quote ‘Rosherville’ in the subject line of the e-mail if you wish to make a request.

How to complain

If you have a privacy concern, complaint or question for Roshverille Limited, please e-mail gdpr@medway.gov.uk stating ‘Rosherville’ in the subject line of the e-mail.

You may also contact the council’s Data Protection Officer at:

Data Protection Officer

Information Governance Team

Legal Services

Gravesham Borough Council

Civic Centre

Windmill Street

Gravesend

Kent

DA12 1AU

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk