Who we are

Our website address is: https://www.roshervilleservices.co.uk.

Personal data we collect

Personal data is information about a living person that means we can work out who they are such as name, address, telephone number, date of birth, bank details etc. This can include written letters, emails, photographs, audio recordings and video recordings.

For some of our services, we need to use your personal data so we can get in touch, or provide the service that is being requested. We can use your personal data under many different laws.

We collect your personal data for a variety of purposes; so that we can get in touch with you, provide the service that is being requested etc. You provide some of this data when you fill in a form (online or paper) and when you speak to us on the phone or face to face.

When we no longer require your personal data, it is deleted according to our retention policy.

The data we collect can include the following:

Name and contact details

We collect your name, your address, your email address, your phone number and similar contact details. These are used to provide you with services and to contact you in relation to services. If you have given permission, we also use these for marketing purposes for services/events provided by us or by others in the local area. If you have given permission for third party marketing, we additionally may pass this data to third parties for carefully selected marketing relevant to your permissions.

If you wish to have your details removed from the register of interest, please contact us at contact@roshervilleservices.co.uk advising us of the e-mail you used to register and we will remove you from the list.


When visitors leave comments on this website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use personal data

When we use your personal data, Rosherville Limited is what is known as the data controller.

As the data controller, we must:

  • only keep your data that we need to provide services and do what the law says we must
  • keep your records safe and accurate
  • only keep your data as long as we have to
  • collect, store and use your data in a way that does not break any data protection laws.

We use data about you to provide you with services, communicate with you, to plan our services, and to personalise your experience. We generally use data in the following ways:

  • The main purpose for most information we hold is to provide services to you. 
  • We will use data to communicate with you regarding your requests, your services and as required by legal responsibilities. If you specifically permit it, we will communicate with you about other service and local events we think you may be interested in. We will not pass your data to third parties to advertise services unless this is specifically permitted by you.
  • Data is used to help in our business planning processes; planning both current and future service provision.

Reasons we share personal data

To provide you with services, plan services and to ensure that crime is prevented or detected, we may sometimes share your personal data with the following organisations:

  • Third party organisations/contractors delivering services on our behalf
  • Central government
  • Police

Data is shared with your consent or as necessary to provide any service.

Data may be shared with third party organisations delivering services on our behalf. Any data shared will be done so under a data sharing agreement to maintain your privacy to the same level as we require of ourselves, and data shared is strictly restricted to that necessary for delivering services.

Data may also be shared with Central Government and its agencies, including police and as required by law, for the delivery of service, prevention and detection of crime, public health, safety and service planning. Where the sharing of such data is not covered by law, there will be a specific data sharing agreement in place as detailed above.

How to control your personal data and your rights

For us to ensure that the data that we hold for you is up to date and accurate, you can help us by:

  • telling us when any of your details change; and
  • telling us if any of the information we hold on you is wrong (You have a right to require us to make changes to your data if it is wrong).

You also have a right to ask us to delete any information that we hold about you although we will only undertake this task if it is not required for further processing. In line with the company retention policy, data will be deleted once it is no longer useful.

You can ask to see what data we hold about you and ask to be sent a copy. This is called a Subject Access Request. Requests are free of charge unless there is a lot of work or a lot of photocopying and postage, which we are allowed to charge a reasonable fee for.

We adhere to the same policy in regards to Subject Access Requests as Gravesham Borough Council.

To submit a subject access request please email: gdpr@medway.gov.uk ensuring that you quote ‘Rosherville’ in the subject line of the e-mail.

If you wish to ask us anything about data protection, want to ask for a copy of your data, or you have a complaint about how we have used or looked after your data, you may contact our Data Protection Officer. Please email or contact via post as detailed in our How to Contact Us page

You have the right to complain about our processing to the Information Commissioner if you believe we are not processing your data in a proper manner.

For more details on your rights in processing data, visit the ICO website – https://ico.org.uk/

Gravesham Borough Council is registered with the ICO under registration number Z5253191. Rosherville Servicing Limited is also registered with the ICO in its own rights for data protection purposes. The registration number is ZB028386.

Other important privacy information

Storage and processing of personal data

Data collected by Rosherville Limited, and its subsidiaries is generally processed within the UK and the EEA. These uses all comply with the requirements of the GDPR and UK government security policy. 

Security of personal data

We use a variety of techniques to ensure the privacy of your personal data and protect it from unauthorised disclosure or access.

Retention of personal data

Rosherville Limited and its subsidiaries has its own document retention policy, based upon the legal guidance available. Data is disposed of securely when it is no longer required for processing purposes. Data retention policies are reviewed as new information is provided from the ICO.

We keep our privacy notice under regular review. It’s likely that we’ll need to update this Privacy Notice from time to time, and the last updated date can be viewed at the top of this page.

How to contact us

If you have a privacy concern, complaint or question for Roshverille Limited, please e-mail gdpr@medway.gov.uk stating ‘Rosherville’ in the subject line of the e-mail.

You may also contact the council’s Data Protection Officer at:

Data Protection Officer

Information Governance Team

Legal Services

Gravesham Borough Council

Civic Centre

Windmill Street



DA12 1AU